7e77 Privacy Policy

1. Introduction

When you use the 7e77 platform, you voluntarily share certain personal information with us. This Privacy Policy ("Policy") explains how 7e77 collects that information, what it is used for, and how it is kept secure.

This Policy applies to the 7e77 website, mobile application, and all related services. By continuing to use the platform, you are considered to have accepted the terms of this Policy. We recommend reading our Terms and Conditions before reading this Policy, as both documents together form the core of the user agreement with 7e77.

In this Policy, "data" refers to any information that can directly or indirectly identify a specific individual.

2. Data We Collect

7e77 collects data in two main ways — directly from you and automatically through your use of the platform.

2.1 Data You Provide Directly

Information you provide yourself during account registration, identity verification, or support requests:

• Full name and date of birth
• Email address and mobile number
• Bangladeshi National ID or passport details (for KYC verification)
• Payment account details — such as your bKash, Nagad, Rocket, or Upay number
• Content of messages sent via live chat or email

2.2 Automatically Collected Data

When you access the 7e77 platform, our systems automatically record certain technical information:

• IP address and device type
• Browser version and operating system
• Page visit times, session duration, and navigation patterns
• Usage data collected through cookies and similar tracking technologies
• Betting and gaming activity logs

2.3 Data Received from Third Parties

Where necessary for identity verification or fraud prevention, 7e77 may receive limited data from trusted third-party service providers. Such data collection is always conducted within the bounds of applicable law.

3. How Data Is Used

Collected data is used for the following purposes:

• Creating, managing, and securing accounts
• Processing deposits and withdrawals
• Conducting KYC (Know Your Customer) verification
• Providing bonuses, rewards, and VIP benefits
• Preventing fraud, money laundering, and unauthorised access
• Providing customer support — via 24/7 live chat and email
• Improving the technical performance of the platform
• Complying with responsible gaming policies and identifying at-risk behaviour
• Meeting applicable legal and regulatory obligations

We will not use your data to send direct marketing messages unless you have given your explicit consent. Consent may be withdrawn at any time.

4. Disclosure of Data to Third Parties

7e77 does not sell or rent users' personal data. However, data may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

Data may be shared with trusted third-party organisations for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), identity verification, and technical infrastructure management. These organisations may only use the data for the specified purpose, and confidentiality agreements are in place with each of them.

4.2 Legal Requirements

Disclosing data may be a legal obligation under court orders, lawful requests from government agencies, or anti-money laundering laws. Any such disclosure will always be made within the limits of the law and to the minimum extent necessary.

4.3 Business Restructuring

In the event of a merger, acquisition, or business transfer, user data may be transferred to the new entity. Users will be notified in a timely manner if this occurs.

5. Cookies and Tracking Technologies

The 7e77 website uses cookies and similar tracking technologies. These are used for session management, remembering user preferences, and maintaining security.

5.1 Essential Cookies

These cookies are necessary for storing login sessions, language preferences, and security tokens. Disabling them may prevent the platform from functioning correctly.

5.2 Analytics Cookies

Analytics cookies are used to understand which parts of the platform are used most. This data is processed in aggregate and is not used to identify any individual user.

You can control or delete cookies through your browser settings. Note that disabling essential cookies may affect the quality of the service.

6. Data Security Measures

7e77 has implemented industry-standard technical and organisational measures to protect user data:

• All data transmissions are secured through SSL encryption
• Sensitive data (passwords, payment details) is stored in encrypted form
• OTP-based two-step verification is available for account access
• Regular security audits are conducted to detect unauthorised system access
• Staff access to data is restricted to the minimum necessary

However, no method of transmitting data over the internet or storing it electronically can be guaranteed to be completely secure. If you notice any security issue, please notify our support team immediately.

7. Data Retention Period

7e77 retains user data only for as long as needed to fulfil the purpose for which it was collected, or for the period required by law — whichever is longer.

Even after an account is closed, financial transaction records, KYC documents, and betting history may be retained for a set period in compliance with applicable anti-money laundering laws. Once that period has passed, data will be securely deleted or anonymised.

8. User Rights

You have the following rights regarding your personal data:

• Right of Access: You may request to know what data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your data in certain circumstances, though this may not be possible where legal obligations apply.
• Right to Restrict Processing: You may request that the use of your data for certain purposes be paused.
• Right to Data Portability: In certain circumstances, you may request your data in a structured format.
• Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.

To exercise any of these rights, contact our support team via live chat or email. We will respond to your request within the timeframe set by applicable law.

9. Minor Users

All 7e77 services are for individuals aged 21 and above only. We do not knowingly collect personal data from minors. If it comes to our attention that a user is under 21, that account and all associated data will be deleted immediately.

Details of the measures we have taken to protect minors can be found in our Responsible Gaming Guidelines.

10. Changes to the Privacy Policy

7e77 reserves the right to amend this Policy at any time. If significant changes are made, a notice will be published on the website and registered email addresses will be notified. Continuing to use the platform after changes take effect will indicate that you have accepted the updated Policy.

The "Last Updated" date shown at the top of this page always indicates the date of the most recent version. To learn more about us, visit the About Us page.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Live Chat: Chat with us directly 24/7 through the 7e77 website or app
• Email: [email protected]

Our support team can respond in both Bengali and English. For general questions, check the FAQ section, as many common topics are covered in detail there.